An exciting new opportunity has arisen to work for a Public Sector organisation who are seeking to appoint a Service Desk Analyst, for 6 months in the first instance.
Key responsibilities will include:
Assuming responsibility for the asset management, build and allocation of laptops
Providing a broad spectrum of IT support with a strong emphasis on customer service;
Managing allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within SLA targets;
Providing first and second line support for all IT Services;
Communicating effectively with all internal and external stakeholders;
Proactively suggesting and delivering improvements to administration and coordination of activity relating to team processes and objectives.
The ideal candidate will have:
ITIL certification to at least foundation level;
Previous experience of large laptop rollouts and working within a Service Desk, providing support and administration of computing technologies including Windows 10, Azure, SharePoint, D365, O365, Active Directory, SCCM and Microsoft EndPoint Manager;
Experience of working within a Service Management toolset, such as ServiceNow;
Excellent problem solving and analytical skills.
If you are interested in this post, please send a copy of your updated CV to Ben Cook on firstname.lastname@example.org