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Service Desk Analyst

Job Description

An exciting new opportunity has arisen to work for a Public Sector organisation who are seeking to appoint a Service Desk Analyst, for 6 months in the first instance.

Key responsibilities will include:

  • Assuming responsibility for the asset management, build and allocation of laptops

  • Providing a broad spectrum of IT support with a strong emphasis on customer service;

  • Managing allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within SLA targets;

  • Providing first and second line support for all IT Services;

  • Communicating effectively with all internal and external stakeholders;

  • Proactively suggesting and delivering improvements to administration and coordination of activity relating to team processes and objectives.

The ideal candidate will have:

  • ITIL certification to at least foundation level;

  • Previous experience of large laptop rollouts and working within a Service Desk, providing support and administration of computing technologies including Windows 10, Azure, SharePoint, D365, O365, Active Directory, SCCM and Microsoft EndPoint Manager;

  • Experience of working within a Service Management toolset, such as ServiceNow;

  • Excellent problem solving and analytical skills.

If you are interested in this post, please send a copy of your updated CV to Ben Cook on