We have an exciting new opportunity looking for a IT Helpdesk Team Lead for a 3 month contract based onsite in Birmingham.
In this new post, the successful candidate will lead the Trusts IT Helpdesk team in the day-to-day allocation of work and provision of services including 1st and 2nd line support to the organisation and also ensuring that the allocation and distribution of IT equipment and peripherals is done in line with Trust deadlines and KPI’s.
The ideal Helpdesk Team Lead will have experience with:
Carrying out 1 to 1 meetings;
PDR's;
Recording and managing sickness absence;
Dealing with complaints and escalations;
Ensure phones are manned between hours.
IT and NHS or Healthcare background would be beneficial but not essential.
Work Patterns: 8am - 4pm
If you are interested in this post, please send a copy of your updated CV to Ben Cook on ben.cook@finegreen.co.uk