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Interim Service Manager - Complex Care

Job Description

We are working with a healthcare organisation who are seeking to appoint an Interim Service Manager for Complex Care.

This role will start ASAP and will be for up to 3 months whilst they appoint someone on a permanent basis. The organisation will also consider a temp to perm contract.

The expectation is that this will require a mix of onsite and remote working in a hybrid working pattern and will when on site be based in the North East of England.

Key responsibilities will include:

  • To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue;

  • The Service Manager will take on accountability for the all complex care services within a defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits;

  • Work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship;

  • Put the best interests of patients and healthcare provider stakeholders first. To champion quality of service meeting the highest standards of excellence and to never compromise these;

  • The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines.

The ideal candidate will have:

  • Experience within complex care and/or continuing healthcare;

  • Clinical background would be advantageous;

  • Experience managing within a healthcare setting;

  • Track record of working with and managing CQC expectations and requirements;

If you are interested in the role, please email Toni Coates with a copy of your updated CV to along with your availability and rate understanding in line with the above.