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Head of Referrals

Job Description

We are working with an NHS and wider healthcare organisation who are seeking to appoint a Head of Referrals for the South East of the UK on a substantive basis.

This is an exciting time for National Care Group, and as part of their continuing growth and development they are seeking to establish a Head of Referrals to lead on referral management, assessment and service commissioning within the South East.

Job Scope:

  • In partnership with the local operational teams, the Regional Head of Referrals (RHR) will lead on the generation of referrals and working closely with the Regional Operations Manager, prioritise activity to minimise void risk and support the achievement of occupancy and financial budgets;

  • The RHR will take the lead on the assessment and placement process, engaging local operational managers in joint assessments or delegating the task in order to manage resource pressures and priorities. The RHR will retain accountability for the quality of assessment and proposals and ensure all activity maintains a minimum agreed standard and is ‘signed off’ prior to submission to commissioning authorities;

  • The Regional Head of Referrals will be responsible for the promotion of NCG and its services across a variety of customer needs as well as accommodation and support models;

  • Where requested by the Commercial Director, the Regional Head of Referrals will also project manage the commissioning process for new services and properties. Ensuring they are ‘operationally’ prepared to support the assessed needs of individuals referred;

  • The post will support the marketing of specific services and attending exhibitions and other promotional activities.

National Care Group can offer an attractive and competitive package which includes:

  • Car allowance;

  • Travel expenses including overnight stays when needed;

  • Remote working with c2 days a week attending external/internal meetings;

  • 25 days holiday plus bank holidays;

  • Core hours Monday to Friday.

The successful Candidate will have/be:

  • A strong communicator, committed to improving lives and able to demonstrate the values NCG share as an organisation;

  • Experience in the assessment of need and provision of support services alongside a knowledge of Commissioning and funding process within Local Authorities and NHS Organisations;

  • Experience within the management of or Commissioning of support services;

  • Experience of working with multi-disciplinary teams;

  • Supported individuals with social care needs;

  • Able and willing to travel and work across multiple sites;

  • Able to demonstrate history of:

  • Conducting complex assessments;

  • Negotiating support packages;

  • Working collaboratively;

  • Developing partnerships and managing professional relationships;

  • Working remotely and as part of dispersed management team;

  • Innovation in support package design.

“National Care Group are committed to building a diverse, inclusive, and authentic workplace.  So, if you’re excited about this role and feel you have the right experience and values please get in touch. You may be just the candidate they are looking for”

If you are interested in the role, please email Toni Coates with a copy of your updated CV to along with your availability and rate understanding in line with the above.